At score 8, your privacy is more than a legal obligation — it is a moral responsibility we take seriously. This document transparently explains how we collect, use, store, and protect the personal information of every member on our platform.
Six core principles that shape our approach to member data privacy
Score 8 only collects data that is strictly necessary for platform operations, identity verification, and legal compliance. We do not collect information that is excessive or irrelevant to the services we provide to you.
All personal data and financial transactions for score 8 members are encrypted using 256-bit SSL technology — the same standard used by Malaysian banking institutions. Your data cannot be read by any unauthorised party.
Score 8 has never sold, rented, or transferred your personal data to any third party for commercial purposes, and never will. Your data belongs to you, and we manage it with the utmost trust.
You have the full right to access, amend, transfer, or request the deletion of your personal data from Score 8's systems. All requests will be processed within 14 business days.
Score 8 sets specific data retention periods for each category of information. Data is not kept longer than necessary. Once the defined period has elapsed, data will be securely deleted or anonymised.
In the event of a data breach affecting your information, Score 8 is committed to notifying you within 72 hours of confirming the incident, in line with industry best practices.
Multi-layered security infrastructure to protect every bit of your data
Secure connection encryption
ISO 27001-certified data centres
Optional two-factor authentication
Active threat detection system
Automatic daily data backups
Third-party security audits
This Privacy Policy explains how Score 8 ("we", "platform", "company") collects, uses, discloses, and protects the personal information you provide when accessing or using the Score 8 platform at score8.im or through any of our other official digital channels.
This policy applies to all individuals who:
Important Note: By using the Score 8 platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please discontinue use of our platform.
Score 8 collects your personal information through several channels — directly when you register or interact with the platform, automatically through tracking technologies, and occasionally through authorised third parties.
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity | Full name, date of birth, identification card number | Mandatory |
| Contact | Phone number, email address | Mandatory |
| Financial | Payment methods, transaction history | Mandatory |
| Verification | IC/passport copy, verification selfie | Mandatory (KYC) |
| Account | Username, password (encrypted) | Mandatory |
| Communication | Customer support content and feedback | Options |
When you access Score 8, our systems automatically collect technical information including your IP address, browser and device type, operating system, date and time of access, pages visited, and time spent on each page. This information is used for security, analytics, and improving your user experience.
All payment methods processed through Score 8 are legitimate Malaysian options — Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), Boost, and ShopeePay. Financial information is encrypted and never stored in plain text on our servers.
Score 8 uses your personal data solely for legitimate, stated purposes. We will not use your data for any other purpose without first obtaining your explicit consent.
Score 8 does not sell your personal data to any third party. However, under certain limited circumstances, we may need to share your data with the following parties:
Our Commitment: All third parties we work with are bound by strict data protection agreements and are not permitted to use your data for any purpose other than the services they provide to score 8.
Score 8 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or loss:
While we take all reasonable precautions, no digital system can guarantee 100% security. You also play an important role in keeping your account safe — use a strong password and never share your login credentials with anyone.
Score 8 retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required under Malaysian law:
| Data Category | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Service operations |
| Financial transaction records | 7 years after the transaction | Legal requirements |
| KYC Documents | 5 years after account closure | Anti-money laundering |
| Security logs | 2 years | Fraud investigation |
| Customer support data | 3 years | Complaint management |
| Marketing data (with consent) | Until you withdraw your consent | Promotional communications |
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.
As a Score 8 member, you have the following rights regarding the personal data we hold about you. All requests will be processed within 14 business days:
Request a copy of all personal data we hold about you
Correct any inaccurate or incomplete data in our records
Request deletion of data that is no longer needed (subject to legal obligations)
Receive your data in a machine-readable format for portability
Object to the processing of your data for marketing purposes at any time
Request restriction of your data processing under certain circumstances
To exercise any of these rights, please contact Score 8 by email at privacy@score8.im or via live chat within the platform. We may need to verify your identity before processing your request.
Score 8 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:
You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of the Score 8 platform. Score 8 does not use third-party cookies for targeted advertising.
Score 8 is a platform exclusively dedicated to individuals aged 18 years and above. We do not knowingly collect or process any personal data from individuals under the age of 18.
Should we discover or be informed that personal data belonging to a child has been collected without our knowledge, we will take immediate action to:
If you believe your child or someone you know under the age of 18 has registered with Score 8, please contact us immediately at privacy@score8.im.
Score 8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform developments. Any material amendments will be communicated to members via:
The effective date of the latest version is always displayed at the top of this document. Continued use of the Score 8 platform after any amendment's effective date constitutes acceptance of that amendment. We recommend reviewing this page periodically.
If you have any questions, concerns, or complaints regarding how Score 8 handles your personal data, or if you wish to exercise any of your privacy rights, please reach out to us through the following channels:
| Channel | Contact Details | Response Time |
|---|---|---|
| Privacy Email | Privacy@score8.im | 1–3 business days |
| Support Email | Support@score8.im | Within 24 hours |
| Live Chat Platform | Available in your account | Under 5 minutes |
| Support Languages | Malay & English | 24/7 |
For more information on the platform's terms of use, please refer to our Score 8 Terms & Conditions. For responsible gaming guidance, visit the Responsible Gambling .